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Cookie Policy


This section is about what cookies are, how we use them, and how you can manage them.


What are Cookies?

A cookie is a small text file that can be stored on and accessed from your device when you visit one of our websites. Cookies are used to collect information that makes the website remember you and tells us how you use our website, web-related products, and services. This, in turn, helps us make our website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. If you choose not to accept cookies from our website this may limit its functionalities or performance.

You can set your browser to block different types of cookies. Some of the more popular browsers are:

  • Internet Explorer
  • Firefox
  • Safari
  • Google Chrome

If you choose not to accept certain cookies from our website this may limit its functionalities or performance. You can find more information about cookies at www.aboutcookies.org or www.allaobutcookies.org (please note that these links open a new window or browser tab).


How we use cookies

We use cookies for a number of reasons, for example, remembering your preferences, recording what you have put in your shopping basket, or counting the number of people visiting our website. We might also use cookies to keep track of what you have bought from us, what you have done on the website, and to make online offers and promotions more relevant to you.

Cookies themselves do not hold Personal Information nor do they pose danger to your device. They only have a unique alphanumerical identifier that is stored on your device. However, the information can be considered Personal Information as defined under DPA, when used as part of certain activities. For example, cookies can help us to find information once you're logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service, white paper, or newsletter.

Cookies have a unique alphanumeric identifier that sits on your browser. In many cases, we won't be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for instance, when you log in or choose to register for a service, white paper, or newsletter. For example, we may use web analytics to determine which ISP your IP address uses for browsing which can then be used to personalize the communications you receive from us (if you are opted in to receiving personalised communications). For further information on how we use your information please see our Privacy Policy.


We have categorised our cookies into the following categories:

  1. Strictly necessary - these are used to help make our website work efficiently.
  2. Performance - these are used to analyse the way our website works and how we can improve it.
  3. Functionality - this helps to enhance your experience by doing things like remembering products you've added to your basket.
  4. Targeting/advertising - these are used to share some information with third parties whom we advertise with, so we know how you've reached our website and to be able to reconcile at an aggregate level with our affiliate partners. We can also use cookies to identify the parts of the website that you are interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can manage your cookies on our website. Tailoring of content means it includes information reflecting the interest you've shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

Sometimes, other companies will add a cookie on our website to show you adverts and pages which may be of interest to you. Details on these, and how to opt-out if you prefer, can be found in the 'Third-party cookies' section of this cookies policy

In addition to the cookies we use on our website, we also use cookies and similar technologies in some emails and push notifications we send to mobile devices from our apps. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within an email.


Cookies and you

We use cookies to enable certain online functionalities, for example, so you can make a purchase online or sign up for services like My Vodacom.

If you choose not to enable cookies, you will still be able to browse our website, but it will restrict some of the functionality or performance of our website and what you can do


What types of cookies do we use?


First-Party Cookies

First-party cookies are cookies issued from the vodacom.co.ls domain and are generally used to identify language and location preferences or render basic website functionality.


Third-Party Cookies

Third-party cookies originate from a domain that's different from the website being visited. For example, when you visit our website, we may link to another company's website - like our Facebook or Twitter account, or a video from our YouTube page. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.


Session Cookies

Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser.


Persistent Cookies

Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your device. We might use some of these cookies to analyse user behavior to establish visit patterns so that we can improve our website functionality for you and others who visit our website(s). These cookies also allow us to serve you with targeted offers and promotions and measure the effectiveness of our website functionality, offer, and/or promotions.


Controlling your cookies

You can enable or disable cookies in your browser. If you wish to restrict or block the cookies set by any website - including a Vodacom website - you can do this through the web browser settings for each web browser you use, on each device you use to access the internet.

Information on controlling and deleting cookies, including on a wide variety of browsers, is also available at allaboutcookies.org

In this Policy under the heading 'What are Cookies', we have also provided a few links for some of the more popular browsers - but check your particular browser and device for correct and up-to-date information.

Some services - My Vodacom, for example - may not function or may have more limited functionality if your web browser blocks all cookies, including functional cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your web browser.

If you don't wish to accept cookies from one of our emails, you can choose not to download any images or click on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies, whether included on websites or in emails. Depending on your email or browser settings, cookies in an email may sometimes be automatically accepted (for example, when you've added an email address to your address book or safe senders list). For more information, refer to your email browser or device instructions.




Cookie Name

What it is used for


This cookie name is generally associated with use as a general purpose platform session cookie, used by sites written with Microsoft ASP based technologies. The structure of the cookie name is a common root - ASPSESSIONID, followed by a series of unique letters. It is usually used to maintain an anonymised user session by the server.


This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.



Incapsula DDoS Protectiona and Web Application Firewall:
cookie for linking HTTP requests to a certain session (AKA visit).
Re-opening the browser and accessing same site are registered as different visits.
In order to maintain existing sessions (ie, session cookie)



Used for admin purposes to re-create the session.


Debug mode tracking


Number of incorrect password attempts.


This is a google analytics cookie, it is not personally identifiable.


Third party cookies

We are currently reviewing our lists and will update them from time to time.


Cookie Name

What it is used for



This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.




This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes




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